Refunds Policy

Effective Date: 1 August 2024

At IVYM LTD, we are committed to providing high-quality wellness content. Please review our refund policy carefully before making any purchase.

1. Non-Refundable Purchases

1.1. All purchases made on our website are non-refundable. We provide detailed descriptions, previews, and relevant information for each release to ensure customers know exactly what they are purchasing.

1.2. By completing a purchase, you acknowledge and agree that you will not be entitled to a refund.

2. Access and Usage

2.1. Upon purchase, you are granted permanent access to the content. This access does not include the right to download, reproduce, or share the content outside of personal use.

2.2. IVYM LTD does not offer refunds or exchanges for reasons including, but not limited to, lack of satisfaction with the content, misunderstanding of the content’s nature, or inability to access the content due to technical issues unrelated to our service.

3. Technical Issues

3.1. If you experience technical issues accessing purchased content, please contact our customer support team at hello@ivym.co. We will make reasonable efforts to resolve the issue but do not provide refunds for technical problems not directly caused by our platform.

4. Exception Clause

4.1. In the event of a significant error on our part, such as the unavailability of purchased content due to server issues or incorrect release descriptions, IVYM LTD will consider appropriate remedies on a case-by-case basis, which may include partial refunds or credits for future purchases.

5. Amendments

5.1. IVYM LTD reserves the right to amend this refund policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

6. Contact Information

6.1. For any questions or concerns regarding this refund policy, please contact us at hello@ivym.co.